
Free UK Delivery
At Groundcover UK, we want receiving your order to feel as dependable and straightforward as the boots themselves. Every order includes free UK delivery, with optional paid upgrades if you prefer a faster Royal Mail service.
Dispatch Time
Orders are dispatched within 3–5 working days. As a small UK team handling every order with care, we always aim to send your parcel as quickly as possible.
Free Standard UK Delivery
All orders are shipped using Royal Mail Tracked 48 at no extra cost.
Once your order has been dispatched, you’ll receive a tracking number so you can follow its journey to your door.
Optional Delivery Upgrades
If you’d like your parcel to move faster through the Royal Mail network, we offer two paid upgrades:
Royal Mail Tracked 24 – quicker delivery once dispatched
Royal Mail Special Delivery – Royal Mail’s fastest, most secure service
These upgrades don’t change our 3–5 day dispatch time, but they do ensure a faster postal service after your order leaves us. We charge only what Royal Mail charges us — never more.
Receiving Your Order
We kindly ask that someone is available to sign for and accept the delivery, ensuring your order arrives safely.
A Note from Our Team
Groundcover UK is powered by a small, dedicated team. Every pair of boots is checked and packed with care, and we truly appreciate your support as we continue to grow.
Returns & refunds
At Groundcover UK, we encourage thoughtful purchasing. As a small business built on ethical production, sustainable practices, and the incredible skill of our team, we aim to reduce waste while ensuring you’re completely satisfied with your order.
We only send out shoes we truly stand behind, and we hope you’ll love them as much as we do. If your Groundcover purchase isn’t quite right, you have 14 days from receiving your order to request a return.
Refunds
We’re happy to offer a refund on unworn shoes returned in their original packaging and in perfect, resalable condition. Please note that return postage for refunds is at your own cost.
Exchanges
If you’d like a different size, we’re pleased to offer free UK exchanges on unworn shoes. Simply contact us to arrange this — we’ll take care of the rest.
How to Start a Return or Exchange
Please call us on 078 344 85001 to discuss your exchange or return.
Office hours: Monday – Friday, 10:30 to 15:00
All returns should be sent to our UK address (details provided during your call).