1. Information We Collect

We may collect and process the following information:

Information you provide directly

Name

Contact details (email address, phone number)

Billing and delivery address

Order details and purchase history

Any messages or enquiries you send us

Information collected automatically

IP address

Browser type and device information

Website usage data collected via cookies (see our Cookie Policy if applicable)

Payment Information

We do not store or have access to your full card details. All payments are processed securely by Shopify Payments, PayPal or other trusted payment providers.

 

2. How We Use Your Information

We may use your information for the following purposes:

Fulfilling your order and providing customer service

Processing payment, delivery and returns

Internal administration, record-keeping and fraud prevention

Improving our products, website and customer experience

Sending updates and marketing communications, only if you have opted in

You may unsubscribe from marketing emails at any time using the link in the email or by contacting us.

3. Legal Basis for Processing

We process your personal information under one or more of the following lawful bases:

Contractual necessity – to fulfil your order

Legitimate interests – improving services, preventing fraud, protecting our business

Consent – for email marketing

Legal obligation – where required by law

 

4. Who We Share Your Information With

We never sell your personal information.

We may share it only with:

Payment processors (e.g., Shopify Payments, PayPal)

Delivery partners (e.g., Royal Mail, couriers)

Technical service providers supporting our Website

Authorities or regulators when required by law

All partners only receive the information necessary to perform their services and must protect it in line with UK GDPR.

 

5. Security of Your Information

We take the protection of your data seriously.

We use appropriate technical and organisational measures to safeguard your information, including encrypted payment processing and restricted internal access.

We never store your full credit or debit card details.

6. Your Privacy Choices & Rights

You have the right to:

Access the personal data we hold about you

Request corrections to inaccurate information

Request deletion of your data (where legally permitted)

Object to or restrict certain types of processing

Withdraw consent for marketing at any time

Request a copy of your data in a portable format

To exercise these rights, contact us at: sales@groundcover.co.uk

 

7. Marketing Preferences

You will only receive marketing emails if you choose to opt in.
You may unsubscribe at any time using the link in any email or by contacting us.

 

8. Links to Other Websites

Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites.
We encourage you to review their privacy policies before providing any personal information.

 

9. How to Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Groundcover UK Ltd

Email: support@groundcover.co.uk

Office Hours: Monday–Friday, 09:30–16:00 GMT

 

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

Last Updated: 24/11/2025