At Groundcover UK, we encourage thoughtful purchasing. As a small business built on ethical production, sustainable practices, and the incredible skill of our team, we aim to reduce waste while ensuring you’re completely satisfied with your order.

We only send out shoes we truly stand behind, and we hope you’ll love them as much as we do. If your Groundcover purchase isn’t quite right, you have 14 days from receiving your order to request a return.

 

Refunds

We’re happy to offer a refund on unworn shoes returned in their original packaging and in perfect, resalable condition. Please note that return postage for refunds is at your own cost.

 

Exchanges

If you’d like a different size, we’re pleased to offer free UK exchanges on unworn shoes. Simply contact us to arrange this — we’ll take care of the rest.

 

How to Start a Return or Exchange

Please call us on 078 344 85001 and we’ll guide you through the simple steps.

 

Office hours: Monday–Friday, 09:30–16:00

All returns should be sent to our UK address (details provided during your call).